1. What is Ankit Uniform’s return policy?
We accept returns within 30 days of purchase for items that are unworn, unwashed, and in their original condition with tags attached. Customized or personalized items are non-returnable.
2. How do I request a return or exchange?
To initiate a return or exchange, please visit our Return Request Page or contact our customer service team at [email protected]. Please provide your order number and reason for return/exchange.
3. Are there any items that cannot be returned?
Yes, the following items are not eligible for return:
- Customized or personalized uniforms.
- Items marked as final sale.
- Gift cards.
4. When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned items. You will receive an email confirmation once the refund has been issued. Please note that it may take additional time for your bank to process the refund.
5. Can I exchange an item for a different size or color?
Yes, we offer exchanges for different sizes or colors of the same item. To request an exchange, follow the same process as for returns, and specify the desired size or color in your request.
6. Do I have to pay for return shipping?
For domestic returns, return shipping is free. For international returns, customers are responsible for return shipping costs.
7. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team within 7 days of delivery, and we will arrange a replacement or refund.
8. How can I track my return or exchange?
Once your return or exchange is processed, we will send you a confirmation email with tracking information.
9. Can I return an item purchased on sale?
Yes, items purchased during a sale can be returned unless marked as final sale.
10. Who do I contact for further assistance?
If you have any additional questions, please reach out to us at [email protected] or call us at +91-8700328078.